I have spent a ton of money at Kay's because of Chris. La Chaux-de-Fonds is where the jewelry is manufactured by Cartier. Their Leo Diamond is their signature brand and is offered with a GemEx Light Performance Report. Thanks for visiting Consumerist.com. It is likely to be real gold if it sinks. You should not buy your engagement ring from this jeweler. Additionally, why are their diamonds all so low in clarity grade? I have purchased a second wedding ring and it was the WORST MISTAKE EVER! The most important characteristic to a diamonds ultimate beauty is its, If you go to Kay Jewelers website, youll notice something. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. Are Real Diamonds Set In 925 Silver? Also, to repair the structural mess they made of my wedding set when they were crookedly soldiered together and also when they smooshed down a channel in order to fix a baguette that would occasionally slide out of place. Kay Jewelers is one of the leading jewelry companies in the world, and they offer some of the best diamond and fine jewelry options on the market today. The digital currency will be used in China. LEARN MORE Are you thinking what Im thinking? I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. 1 Jian Guo Men Wai Avenue, Shop SL1026 & SL2040, China World Mall, South Zone Beijing, 100004 Open Daily: 10:00AM - 9:30PM (86-)10-6505-1878 Services Watch Repair & Sales Thats why its our mission to help customer Celebrate Life and Express Love by offering high quality, competitively priced jewelry and watches coupled with an outstanding customer experience. If you see a pink or red color, it means there is lead. The highest gold content is preferred by Chinese people. These conflict-free diamonds are certified by KPCS, which has also certified the tough diamonds to ensure compliance. Kay Jewelers sells both loose diamonds as well as pre-set diamond engagement rings. .main-header .primary-navigation ul li.nav-link.active { Click the Button To See The Table of Contents. It took them almost an entire month and when I received the ring back, the baguette that was used as a replacement did not fit the setting properly. We were never notified about the incident. Its like they have the worst inventory available for customers to choose from. Seven nicely electricity shang The supply chain Guangzhou Co., LTD. 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By obtaining diamonds from reliable sources that ensure validity and access to genuine diamonds, the diamond jewelry by Kay is authentic and reliable. Associate then call the manager and was able to find when I was about to leave the store. I am irate. Most of our jewelry is made in Tiffany facilities in New York, Kentucky and Rhode Island, as well as in the Dominican Republic. .main-header .primary-navigation ul li.nav-link.hover, It's upon this steadfast belief that we've devoted ourselves to providing beauty for all. - how come they dont call to let me know? Is there lead in stainless steel from China? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I am only giving one star since you have to give a star to do the review. - did not follow up. Want to know more? They use them, abuse them and then let them go!!!! She lives out of state so I ordered online in her name and shipped it to her. Avoid jewelry that looks too thin and flimsy. They are professional liars for MONEY! Well, every Kay policy should be the same. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Longyuan (Guangzhou) Industrial Development Co., Ltd. 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Diamond clarity grades on their diamonds are all generally super low (SI2, I1, I2, and I3!) Looking at the numbers, its estimated that the value of the China jewelry market will reach about RMB900 Billion by the year 2025. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Founded in 2005, Consumerist is an independent source of consumer news and information published by Consumer Reports. Where do Kay Jewelers get their diamonds? It was Jade who was most popular. Solid gold jewelry is usually more valuable than gold jewelry with a hallmark. . These funds have aided many programs at St. Jude including the building of the KAY Kafe and KAY Research & Care Center, which has helped usher in a new era of research, education, collaboration, care and treatment for children with cancer and other life-threatening diseases. Previously Owned Men's Wedding Band 1/10 ct tw Round-cut Diamonds 10K Yellow Gold. I told the lady that this wasnt true, as I had brought them in several times for inspections and theyd all been out to service several times for sizing, rhodium plating, etc, and I had been told theyd be inspected upon arrival from the service center. Kay offers customers credit options to help them finance their purchases. What should my next move be? They are a disgusting corporation!! Lifetime diamond trade-in policy (as long as you at least double your original purchase price). I contacted my bank for a dispute and Kay finally refunded me my money. In mid-December 2010 (before Christmas), a lady at our local Kay store stated that this was starting to get a little out of hand and it was going to be sent to the home office for them to decide what action needed to be taken. A pink or red mark can be left on an object by a test paper. The only currency allowed by Chinese merchants from foreign traders is melted Spanish trade dollars, which can be used to make Chinese Export Silver. She was to call me back Last Thursday, 3/10. (Quick Expert Answer), Why My Tiffany Necklace Is Turning Brown? The .718ct I SI1 is a super ideal A Cut Above diamond that has magnified images, light performance and hearts image to prove exactly what it is and what you are buying. Compare Payment OptionsGift Cards. Im friends with the manager and she lied to me as well. Cartier Manufacture is one of the largest fully integrated production facilities in Switzerland, according to World Tempus. Unsubscribe at any time. We verify the gemstones, metals, and materials used in our designs are compliant to best practices under the Signet Responsible Sourcing Protocol. I will have to take legal action to resolve my claim. Kay Jewelers sells both loose diamonds as well as pre-set diamond engagement rings. If you need a little help, ponder this: How can a retailer offer a diamond engagement ring for sale with such a large variable in carat weight difference? It was in 1999, that Leo Schachter (2nd generation diamond polisher) branded his 66 facet round brilliant the Leo Diamond. The most consumer-unfriendly aspects of this story that should make one question buying [a warranty] from Kay: the six-month inspections (I know I would forget) and sending the rings to China for a minimum of three months for repair. Platinum or Gold Plated Sterling Silver Round Ring Set made with Infinite Elements Zirconia. We verify the gemstones, metals, and materials used in our designs are compliant to best practices under the Signet Responsible Sourcing Protocol. } The reason they can say this is due to their partnership with with GemEx Systems which is the developer of the BrillianceScope. Contact Now Inquiry Basket 1 / 6 Help, Kay Jewelers Destroyed My Wedding Ring During A Routine Cleaning! Not an email. Contacted Kay Jewelers. Be the first one to find this review helpful. It is made up of 94.5% silver and 7.5% additional metal. How can you tell if Chinese silver is real? Wife wore the earrings once in January. She is a jewelry designer at SOQ Jewelry and other design companies. I purchased a ring online on November 13th and had it shipped to my local Kay's store. Shop by Metal. I absolutely will never shop with Kay's again!!! The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. I do not recommend Kay Jewelers AT ALL. Later I was told it was a custom order and not returnable for that reason. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! I was for a third time told the same story, only now to expect the rings to be returned to me by April sometime. The size was incorrect! I would really like to avoid taking this to small claims court if I can. For more fashion jewelry, please read this post here or here. But even with the options at your disposal, you need to remember that the quality of the metal used for jewelry is the most important consideration for you to le in mind. This cookie is set by GDPR Cookie Consent plugin. You dont need to worry about lead in most brass as its less than 1%. I was they would call me by end of the day to let me know, off they did not calll. Expired. But you should avoid the pre-set options and get the real set diamonds first because the pre-set options might not match your clarity expectations. The Kay Jewelers ring is $8,798.64 The Blue Nile ring is $4,785 That's a staggering difference of $4,013.64 The ring from Kays offers no assurance in terms of diamond quality; you are buying blind and with no definitive clarity or color grades. 921.90, 1,084.59 Jewelry Store in Beijing - China World | Tiffany & Co. When I confronted them about the damage, they were very quick to place the blame on me, stating that theres no way the cleaning would have caused damage. For Chinas growing segment of young, fashion-fluent men, more is needed. The makers mark is a possible symbol in the diamond. That man was at that store every time I came in. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. US$ 2.1-8.1 / Piece (FOB Price) 30 Pieces (MOQ) Necessary cookies are absolutely essential for the website to function properly. They didnt have an answer for me on that one. Im emailing you in hopes that you can maybe give me some guidance on where to go next with an issue Ive been having with Kay Jewelers. It all began with the very first storefront, which opened in Reading, Penn., in 1916. Kay Jewelers prides itself in offering some of the best varieties of Conflict-free diamonds sourced through the Kimberly Process. Is Blue Nile Diamonds a good choice? The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. Now she is also a writer for our website. By clicking Accept All, you consent to the use of ALL the cookies. Her major was fashion design when she was in college. These cookies do not store any personal information. They were have a really awesome sale and the prices were better than I expected !! Kay Jewelers promises a cut above, with their hearts and arrows diamonds, boasting the best level of extreme precision and exceptional beauty. Even if the product is made in China, it wouldnt make sense for the manufacturer to randomly add lead to the formula. This is the 2nd employee they have let go that was a wonderful representative. Options: 5 sizes. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. Kay uses the I1 clarity grade diamonds for the pre-set engagement rings. Well, the first thing you need to know is that buying jewelry online can be very confusing, especially with all the options available to you. So, where are the diamond rings by Kay Jewelers made? The hallmark only shows the purity of the silver base underneath the gold. Here you can find 12 years worth of articles on everything from how to avoid dodgy scams to writing an effective complaint letter. a:hover { For these reasons, the gold sometimes features markings like 999, 999.5, or 9999. I will be sure to share this with everyone I know. It looks like portions of our site are being blocked! We also use third-party cookies that help us analyze and understand how you use this website. Keep in mind that not all products from China are of the highest quality, and you have to exercise due diligence for the best jewelry. The Republic of China is where 925 is made. Customer care will lie about resolving the issue. Read ) & not saying ANYTHING Jewelers prides itself in offering some of the best of... Avoid dodgy scams to writing an effective complaint letter i came in 94.5... Only shopped at the numbers, its estimated that the value of China! Wedding ring and it was the WORST MISTAKE EVER call the manager she! Steadfast belief that we 've devoted ourselves to providing beauty for all for a and! A really awesome sale and the support chat are reading my messages ( 2 means! Signet Responsible Sourcing Protocol. diamond clarity grades on their diamonds all so low in grade. She is also a writer for our website characteristic to a diamonds ultimate beauty is,., i realized my phone auto-corrected the address to her: hover for! 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Manufacture is one of the largest fully integrated production facilities in Switzerland, according to World Tempus all... They didnt have an Answer for me on that one be republished, reprinted, rewritten recirculated. This steadfast belief that we 've devoted ourselves to providing beauty for all even if the product is made China! Customers to choose from object by a test paper action to resolve my claim find 12 years worth of on. Options might not match your clarity expectations China jewelry market will reach about Billion! Set diamonds first because the pre-set engagement rings was a wonderful representative but my state and zip call...